Comenity Bank Ann Taylor Loft (2025)

FAQs

What has happened to Comenity Bank? ›

It's now Bread Financial, a financial services company offering payment, lending and savings products, among others. That means if you're already a Comenity cardholder, you'll eventually see Bread Financial and its new logo replace the Comenity Bank name and logo.

*Purchase must be made directly with an Ann Taylor or LOFT Credit Card or Ann Taylor or LOFT Mastercard^® Credit Card to earn 5 points/$1 U.S. dollar spent. Purchases made with these cards through a digital wallet (e.g., PayPal, Klarna, etc.) will earn 2 points/$1 U.S. dollar spent.

Ways to Make Loft Credit Card Payment

Online: Log in to your online account or use the EasyPay feature in order to pay your bill. By phone: Call (866) 886-1009 and enter your card information when prompted. Dallas, TX 75265-0018. Make sure to send it early enough that it will arrive by the due date.

Note: Your LOFT Credit Card account is issued by Comenity Bank.

A TCPA class action lawsuit was filed against Comenity Bank—which owns a number of popular store credit cards like Abercrombie and Fitch, Crate & Barrel, Ann Taylor, and Victoria's Secret just to name a few—alleging the bank placed call to consumers' cell phones using an automatic telephone dialing system and/or a ...

Was Comenity Bank hacked? A. No, we did not experience a cyber attack of any kind. The servicing issues we are experiencing are the result of a planned system update.

The Loft Credit Card requires at least good credit (a score of 700 or more) for approval. Besides your score, Comenity will also take into account any recent inquiries, previous negative information, and income.

Note: Your Ann Taylor Credit Card account is issued by Comenity Bank.

Ann Taylor was founded in 1954. Loft, originally Ann Taylor Loft, was established in 1998 as an extension of the original Ann Taylor brand, offers more relaxed fashions for work and home, in the "moderate" priced category.

We will never contact you via phone, email or text message to request sensitive information. If you're ever suspicious of an attempt to obtain information regarding your LOFT Credit Card account, contact Customer Care immediately at 1-866-907-5612 (TDD/TTY: 1-800-695-1788).

Can I pay my Loft bill by phone? ›

To make a Loft credit card payment by phone, call the customer service number for your card: Loft credit card: 866-907-5612. Loft Mastercard: 866-886-1009.

No, you cannot use your Ann Taylor Store Card card everywhere you want. The card is not backed by any major credit card network and only works at Ann Taylor and Loft. Even though store credit cards have limited acceptance, they can still be a good deal for brand-loyal customers.

Centurion® Card from American Express

A rating of 5 is the best a card can receive. Why it's one of the hardest credit cards to get: The hardest credit card to get is the American Express Centurion Card. Known simply as the “Black Card,” you need an invitation to get Amex Centurion.

Your Comenity Bank credit card could have been closed for various reasons, including the following: Inactivity. Your account was in default. Missed payments.

Stores that offer retail credit cards through Comenity Bank

Ann Taylor Credit Card* Welcome Rewards™ Store Credit Card (Bed Bath & Beyond)* Big Lots Credit Card* Eddie Bauer Credit Card*

The bank is a subsidiary of Bread Financial, a financial services company, which recently changed its name to Bread Savings. The parent company also oversees Alliance Data Retail Services, which is also a credit card company.

Main Office moved to One Righter Parkway, Suite 100, Wilmington, DE 19803. *Data prior to 01/01/2000 may include small anomalies which may or may not effect the historic events of this institution. If you have questions or concerns, please contact the FDIC using the link above.